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Q1: How do I create a Mailgari account?
A: Visit Mailgari.com and choose a plan that fits your needsâIndividual, Family, or Business. Click âSign Up,â enter your information, select a payment method, and set up your email address. Once completed, your account is ready to use.
Q2: Can I upgrade or downgrade my plan later?
A: Yes. Mailgari allows users to upgrade or downgrade plans at any time. Changes to storage, user accounts, or features will be prorated based on your subscription cycle.
Q3: Does Mailgari offer a free trial?
A: No. Mailgari is a premium, ad-free service and does not offer free-tier accounts. This ensures better security, privacy, and reliability for all users.
Q4: How does yearly subscription billing work?
A: Yearly subscriptions provide a 10% discount compared to monthly billing. The payment is charged upfront, and your plan is automatically renewed unless canceled before the renewal date.
Q5: What is included in Individual Plans?
A: Individual Plans (Ignite, Pulse, Nova) include: ⢠End-to-end encrypted email. ⢠Generous storage (25 GB â 100 GB). ⢠Clutter-free, ad-free inbox. ⢠Optional custom domain in higher-tier plans.
Q6: What are Family Plans?
A: Family Plans are designed for multiple users: ⢠Couple Nest: 2 users. ⢠Family Home: Up to 6 users. ⢠Family Hub: Up to 30 users. Each user gets dedicated storage, encrypted emails, and optional custom domain addresses.
Q7: What are the benefits of Business Plans?
A: Business Plans (Starter, Pro, Enterprise) offer: ⢠Large or unlimited storage. ⢠Multiple encrypted email accounts. ⢠Custom domain support. ⢠Admin tools for managing users. ⢠Compliance with privacy and security standards.
Q8: What is end-to-end encryption?
A: End-to-end encryption ensures that only you and your recipient can read the email content. Emails are encrypted on your device and can only be decrypted by the intended recipient, making it impossible for third parties, including Mailgari staff, to access them.
Q9: Does Mailgari display ads or scan my emails?
A: No. Mailgari is completely ad-free and does not scan emails for marketing purposes. Your privacy is fully respected.
Q10: Can I use a custom domain with Mailgari?
A: Yes. Higher-tier Individual, Family, and Business Plans allow custom domains, letting you use addresses like yourname@yourfamilyname.com.
Q11: I forgot my password. How can I reset it?
A: Click âForgot Passwordâ on the login page. Enter your email address, and Mailgari will send instructions to securely reset your password.
Q12: Can I access Mailgari on mobile devices?
A: Yes. Mailgari supports secure access via web, desktop, and mobile apps, ensuring encrypted email access wherever you are.
Q13: I am not receiving emails. What should I do?
A: First, check your Spam folder and storage limit. Ensure your email settings and filters are correct. If the issue persists, contact Mailgari Support via the Help Center or email.
Q14: How do I add or remove users in Family or Business Plans?
A: Admins can manage users through the Mailgari Admin Dashboard, adding or removing accounts, adjusting storage, and managing permissions without compromising encryption.
Q15: How do I update my payment method?
A: Log in to your account, go to Billing Settings, and update your payment information. All changes are secure and encrypted.
Q16: Can I get a refund if I cancel?
A: Refund policies depend on your plan and subscription term. Contact Mailgari Support to review your eligibility.
Q17: Are there hidden fees?
A: No. All Mailgari plans are transparent. You pay only for the plan selected, and optional add-ons such as custom domains are clearly listed.
Q18: How do I contact Mailgari Support?
A: You can reach our support team via: ⢠Email: support@mailgari.com ⢠Help Center: Mailgari.com/help ⢠Admin Dashboard Chat: For business or family plan administrators.
Q19: What are Mailgari support hours?
A: Our team provides 24/7 support for urgent technical issues and account assistance.